I say CC because ZD tickets do not allow for a BCC. We have our Pro Serv team all using ZD tickets for project communications that look like they come from a Pro Services alias, set up as a Group in ZD. They get signed off with their individual information, as they each have their own login to ZD. I am hoping to have their external communications logged to the Gainsight timeline, and so I have set up Pro Services as a user in Gainsight and set it up for Gainsight’s BCC to Timeline feature, which I have confirmed that we are able to send to CC also. I have also verified the Gainsight widget within the ticket is appearing correctly as linked to the right company, and that the Requester’s email is associated with a Company Person on that org. However, we are continuously receiving errors and not a single email has logged correctly.
Any ideas on how to approach this?
