Thanks for sharing this Luke. We have an upcoming virtual event focused on Digital Business Reviews that I think you might find valuable. You can find out more information and register here. 

Thanks for sharing @LukeM! I am interesting in learning more about your Org Structure and how your team sits alongside Community and with regards to the rest of the CS team?

Hi @zdsiegert - our Community team is far older than our current Customer Success organisation. We both now sit underneath our Customer Success and Services division which allows for shared vision, objectives etc - this enables collaboration. Over the course of the last year we have become closer, owing to the Community offering us a great platform for engaging with our customer base, and I suspect we will become more and more aligned as time passes.