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Stuart
Helper ⭐️⭐️
April 24, 2024
New Idea

Horizon Rules UI - Fix the need for a scrollbar upon adding filter criteria

Related products:CS Rules Engine
  • April 24, 2024
  • 14 replies
  • 132 views

Hi Folks,

 

I couldn’t find an idea/enhancement request listed already for this - apologies in advance if there is one and I’ve missed it!

 

Across features in Gainsight where horizon queries can be built (Rules/DD/New JO Queries), depending on the criteria selected (name of the field, field datatype, and operator) this can cause a horizontal scrollbar to appear in the filter modal.

 

Admins have likened this to the line return on a typewriter..

 

 

Once the operator is selected, the end user has to scroll to the right of the modal to be able to add a new filter field, or delete a particular filter.

This may seem trivial, but when you have mulitple filters per dataset/node and you’re working within HRE pretty much every day, it becomes extremely tiresome - especially since there is so much whitespace on the page when the filter modal is open.

The ask would be for the stakeholders responsible for Horizon UI to review this specific area of the UI for improvement; can the modal be made bigger, are there changes in responsiveness that would remove the need for a scrollbar, or should buttons in the UI be rearranged so they’re not at the end of the page?

This is a small change, but would be a huge quality of life improvement for admins using the Horizon engine on a daily basis.

 

Other admins, what have I missed?

 

Thanks,

 

Stuart

14 replies

jparker
Contributor ⭐️⭐️⭐️⭐️⭐️
April 24, 2024

If I could upvote this 10 times I would do!

I can only assume that Gainsight’s front-end dev team are all using 1024x768 monitors and this UI makes sense to them

Looking for my next role: Gainsight Lead / CS Ops Product Council Member. Let's connect: https://www.linkedin.com/in/jon-parker/
Tomas Trijonis
Contributor ⭐️⭐️⭐️⭐️⭐️
April 24, 2024

Current behavior makes no sense on any screen size because the layout seems to be responsive in such a way that there is always the exact amount of UI cut off no matter your monitor resolution or zoom level.

alizee
VIP ⭐️⭐️⭐️⭐️⭐️
April 24, 2024

#whitespace 😅

The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
alizee
VIP ⭐️⭐️⭐️⭐️⭐️
April 24, 2024

And tagging @bradley 

The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
darkknight
Expert ⭐️
April 24, 2024

💯

 

Jeff Kirkpatrick
dcassidy
Helper ⭐️⭐️
April 24, 2024

Upvoted.

I swear there is some secret Scrollbar organization paying off Gainsight for exposure. 

dayn.johnson
VIP ⭐️⭐️⭐️⭐️⭐️
April 24, 2024

No more typewriters… please.

This makes the switch to Horizon (and dynamic JO) infuriating while building queries. Especially those with date ranges. 😫

Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member
bradley
Expert ⭐️
April 24, 2024

Heck yea!. This was also pointed out a year ago in the comments here: 

and two years ago here: 

 

Slightly different issue but same type of problem a year ago as well: 

 

dayn.johnson
VIP ⭐️⭐️⭐️⭐️⭐️
April 24, 2024

Slightly different issue but same type of problem a year ago as well: 

 

 

And the “private beta group posts are invisible to everyone (Gainsters included) not in the group ” issue strikes again!

Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member
bradley
Expert ⭐️
April 24, 2024

Slightly different issue but same type of problem a year ago as well: 

 

 

And the “private beta group posts are invisible to everyone (Gainsters included) not in the group ” issue strikes again!

ugh. I really don’t get why Gainsters wouldn’t be able to see it either. Here’s a jpeg if you wanna read it: