When sending email task to multiple recipients (e.g. 3 individuals at the same company) the bcc/cc individuals should receive a copy of each email. As it sits now, the bcc/cc will only get 1 of the 3 emails that are sent. The only way to see the other emails is via Timeline or SFDC activity.
This is important as it allows a thread to follow up with individuals on.
When sending an email to multiple recipients, a copy of each email sent via CTA should go to bcc/cc
Be the first to reply!
Reply
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.