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christopher_sanderson
christopher_sanderson
Helper ⭐️⭐️
October 22, 2018

Admin Office Hours - 10/25/18

This thread is for the Admin Office Hours session for Thursday October 25, 2018.  Submit your questions to this thread and we'll address them during our session at 11am PST / 12pm MST / 1pm CST / 2pm EST.

There is no need to register for the sessions anymore.  If you have a question, please post below or join the meeting.  I will go in order of posts below or joining the session.  Thanks!!

GoToMeeting

https://global.gotomeeting.com/join/912742885

      1 reply

      lyne_therien
      lyne_therien
      Helper ⭐️
      October 23, 2018
      I'd like to know if it's possible and how to remove a person from a program once it has started.

      Example: a CSAT program in which we send a 1st email, then a reminder the week later. Some participants respond to the 1st email saying that they want to be removed from the list (instead of using the opt-out link). Even though we opt-them out in sf.com, since they are already in the program funnel, they will be sent the second email.

      How can we avoid that?

      thanks!
      Lyne
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