Admin Office Hours - 10/25/18

  • 23 October 2018
  • 1 reply
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This thread is for the Admin Office Hours session for Thursday October 25, 2018.  Submit your questions to this thread and we'll address them during our session at 11am PST / 12pm MST / 1pm CST / 2pm EST.



There is no need to register for the sessions anymore.  If you have a question, please post below or join the meeting.  I will go in order of posts below or joining the session.  Thanks!!



GoToMeeting



https://global.gotomeeting.com/join/912742885

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I'd like to know if it's possible and how to remove a person from a program once it has started.



Example: a CSAT program in which we send a 1st email, then a reminder the week later. Some participants respond to the 1st email saying that they want to be removed from the list (instead of using the opt-out link). Even though we opt-them out in sf.com, since they are already in the program funnel, they will be sent the second email.



How can we avoid that?



thanks!

Lyne

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