Hi everyone, this thread is for our Tuesday Admin Office Hours session, which will be held Tuesday, July 2, 2019. Submit your questions to this thread and we'll address them during our session at 11am PT / 12pm MT / 1pm CT / 2pm ET. There will not be a Thursday session this week due to the July 4th holiday.
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Would like to review exceptions to scorecard rules and how they apply generally. We have an exception setup which appears to override the score on the scorecard in the C360 but isn’t showing the override in a report on our dashboard. Why is the report different and can I apply the exception to reports?
Hello
If you have a chance, just copy/paste to the thread I just created for this Thursday here - either way, we’ll start with your question since you definitely posted first! (traveled back in time a year to do it!)
Best,
Scott Drost
Gainsight
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