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This thread is for the Admin Office Hours session for Thursday Aug 24th,2023. Submit your questions to this thread and we'll address them during our session at 1-2:30 PM UK Time

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Hey, We currently map the Health Score to Salesforce (Health Score number field) via the connector using real time updates, which has been working but it appears to of randomly stopped updating in Salesforce.

We’ve tried removing the real time up date and running it in a rule, the rule is successful but does not update salesforce. When we run a report to compare the value of the GS Score and the Salesforce Healthscore field - it is showing that both values match gainsight. However in Salesforce, the field hasn’t updated to match the value displayed in the report (which is why the rule doesnt update anything because gainsight thinks the value in SF matches GS) We only have 1 healthscore field in salesforce (which it was previously working with, so it cannot be updating a different field) 

Looking for some advice on what could be causing the issue. Thanks


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