EMEA Admin Office Hours(Tuesday session) - 11/06/2024

  • 10 June 2024
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This thread is for the Admin Office Hours session for Tuesday June 11th,2024. Submit your questions to this thread and we'll address them during our session at 10-11:30AM UK Time

There is no need to register for the sessions anymore.

 

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3 replies

Hello,
My question is regarding Digital Journey Programs in the new UI.

Description: Digital Journey Program did not sync new participants as per the schedule.

Issue Details:
We have a Digital Program Journey scheduled for our NPS Program. We scheduled the program to run ‘Multiple Times’ (Daily at 10:30 AM EST).

We have used a segment as a source on this Digital Program Journey. We have scheduled this Segment to run every day (Daily at 10:15 AM EST) and pull-in new participants.

Before we scheduled the Program, we manually synced the participants in the ‘Audience’ section of the JO and it showed 708 participants.

Issue: On the day of the Publish, the segment ran at 10:15 AM successfully and showed 720 participants. However, when the JO got activated at 10:30 AM it still sent the NPS survey to 708 participants.

Questions:
Why did the Digital Program Journey NOT take the new 12 new participants? 
Will the JO pull-in the new participants on the 2nd day?

Below data from the JO logs:
“Monday June 10th 2024, 8:10:03 pm
Scheduled sync process is started

Monday June 10th 2024, 8:10:09 pm

708 participants are in review state by manual sync from data source ‘NPS Contacts’”



Thanks,
Ganesh

Hello,

 

How can we empty the tables on Gainsight before importing data from BigQuery? Is there a way to configure the connector, use a rule, or any other workaround to delete all the data?


Currently, we use a rule to set the old values to false before every import. However, this has serious issues with data quality and performance.

 

I appreciate any input you can give us on this matter.

Hello,
My question is regarding Digital Journey Programs in the new UI.

Description: Digital Journey Program did not sync new participants as per the schedule.

Issue Details:
We have a Digital Program Journey scheduled for our NPS Program. We scheduled the program to run ‘Multiple Times’ (Daily at 10:30 AM EST).

We have used a segment as a source on this Digital Program Journey. We have scheduled this Segment to run every day (Daily at 10:15 AM EST) and pull-in new participants.

Before we scheduled the Program, we manually synced the participants in the ‘Audience’ section of the JO and it showed 708 participants.

Issue: On the day of the Publish, the segment ran at 10:15 AM successfully and showed 720 participants. However, when the JO got activated at 10:30 AM it still sent the NPS survey to 708 participants.

Questions:
Why did the Digital Program Journey NOT take the new 12 new participants? 
Will the JO pull-in the new participants on the 2nd day?

Below data from the JO logs:
“Monday June 10th 2024, 8:10:03 pm
Scheduled sync process is started

Monday June 10th 2024, 8:10:09 pm

708 participants are in review state by manual sync from data source ‘NPS Contacts’”



Thanks,
Ganesh

@shivani: This JO did sync as expected and added the new participants on the second day. 
I would still say that Gainsight should document this expected behavior - The JO gets active and pulls only the manually synced participants on the 1st day, and sync any additionally added participants on the 2nd day onwards. If I am scheduling a Program 10 days in-advance I am expected to manually sync the participants on the day of the Go-Live

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