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yuniyal
Gainsight Employee ⭐️
yuniyal
Gainsight Employee ⭐️
July 21, 2023

Explore the capabilities of the Revamped C360/R360 - Webinar 27th July

  • July 21, 2023
  • 5 replies
  • 221 views

Meet the new C360/R360!

  • Easily access and digest customer information
  • Effortlessly act on customer data
  • Personalised end user experience

Join us for the webinar to learn;

  • What’s new in the latest C360/R360?
  • Customer Journey Widget

Guest Speaker - @godwin_saldanha (Senior Manager, CS Operations at Mitel) will join us to share the best practices on C360 ✔

DATE: 27 JULY 2023 (Thursday)

TIME: 9 AM PST

Register Here!
 

 

Presenters: @yuniyal @Mdsingh 

Want to activate the new C360 to your instance now? - Here’s how you can!

    5 replies

    J
    jkolle
    Helper ⭐️
    July 27, 2023

    I've had issues with automated milestones in the customer journey widget for a field change. If the field is manually changed in the C360 it populates but if the field is populated via a rule the automatic milestone doesn't appear to work. Is this correct?

    yuniyal
    Gainsight Employee ⭐️
    yuniyalAuthor
    Gainsight Employee ⭐️
    July 28, 2023

    I've had issues with automated milestones in the customer journey widget for a field change. If the field is manually changed in the C360 it populates but if the field is populated via a rule the automatic milestone doesn't appear to work. Is this correct?

    Thank you for the feedback. 

    @Dheepak G (Product Manager), Can you please assist with the above?

    Associate Manager, Managed Services
    Dheepak G
    Dheepak G
    July 31, 2023

    @Sowmya  Can you please help here on the Customer Journey widget query?

    S
    Sowmya
    Contributor ⭐️⭐️⭐️⭐️⭐️
    August 8, 2023

    Hi @jkolle 

    Ideally the automatic changes should reflect within 24hr timeframe. Usually schedule runs once in 24hrs and please note this is not real-time.

    yuniyal
    Gainsight Employee ⭐️
    yuniyalAuthor
    Gainsight Employee ⭐️
    August 8, 2023

    The recording to this webinar is here.

    .

    Associate Manager, Managed Services
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