Happy holidays from the Gainsight Support team!! We will have modified hours for the next couple of weeks while we give our team off time to celebrate the holidays with their families and friends. Please find the modified schedule below. Wishing you and your families a healthy holiday season!
- Friday December 24, 2021:
- Live chat & phone support (US hours only) disabled
- Delayed response time on non-urgent issues
- Staffed 24 hours, but agents only working high severity cases
- Monday December 27, 2021 - Thursday December 30, 2021:
- Live chat disabled
- Delayed response time on non-urgent issues
- No change in phone, email & portal ticket submission
- Staffed 24 hours, but agents only working high severity cases
- Friday December 31, 2021:
- Live chat & phone support (US hours only) disabled
- Delayed response time on non-urgent issues
