Happy holidays from Gainsight Support!! Below are the updated holidays where you may see delayed response times or certain channels of support closed.

• December 22, 2023:
  • Live chat & phone support disabled
  • Delayed response time on non-urgent issues
  • No change in email & portal ticket submission
  • Staffed 24 hours, but agents only working High severity cases
• December 25, 2023:
  • Closed
• December 26 - 29, 2023 (Tuesday - Friday):
  • Live chat & phone support disabled
  • Delayed response time on non-urgent issues
  • No change in email & portal ticket submission
  • Staffed 24 hours, but agents only working High severity cases
• January 1, 2024:
  • Closed

We will return to normal business hours and all channels operating on January 2, 2024.  As a reminder, you can submit support cases through the portal .

We hope all of our customers have a Happy and healthy holiday season!!