Happy New Year from the Gainsight Support team!! We have a couple of holidays this month across the globe, so we have modified hours for certain channels for the next couple of weeks while we give our team off time to celebrate.  Please find the modified schedule below.  
 

• January 13, 2022:
  • Live chat & phone support disabled
  • Delayed response time on non-urgent issues
  • Staffed 24 hours, but agents only working high severity cases
• January 14, 2022:
  • Live chat & phone support disabled
  • Delayed response time on non-urgent issues
  • Staffed 24 hours, but agents only working high severity cases
• January 17, 2022:
  • Live chat & phone support disabled
  • Delayed response time on non-urgent issues
  • Staffed 24 hours, but agents only working high severity cases
• January 24 - 26:
  • Live chat disabled
  • Delayed response time on non-urgent issues
• January 28, 2022:
  • Limited chat hours
  • Delayed response time on non-urgent issues