Skip to main content

We have a couple of holidays this month across the globe. So we have modified hours for certain channels for the next couple of weeks while we give our team time-off.  Please find the modified schedule below.  
 

  • July 04, 2022:
    • Live chat & phone support disabled
    • Delayed response time on non-urgent issues
    • Staffed 24 hours, but agents only working High severity cases
  • July 11, 2022:
    • Limited chat hours
    • Delayed response time on non-urgent issues
    • Staffed 24 hours, but agents only working High severity cases
  • July 18, 2022:
    • Live chat & phone support disabled
    • Delayed response time on non-urgent issues
    • Staffed 24 hours, but agents only working High severity cases

Hi, is there something going on today? I’m trying to find the EMEA admin hours and can’t

Hi @jmemolloy , there wasn’t any Admin hours scheduled for Tuesday, July 5th however, there is one scheduled for tomorrow. Please find the link for the post.

Hope this helps.

Thanks for this community post on adjustments to hours.

One suggestion for broader awareness is to place the Support expectations for that day in-app, or in the email message Zendesk returns. That brings the message to a place WHERE more people are likely to view it and WHEN most Support consumers are likely to need it.

Its a good idea @matthew_lind. We will keep it in our priority list and try to implement it. 👍

Reply


Terms & ConditionsCookie settings