- October 02, 2023:
- Live chat & phone support disabled
- Delayed response time on non-urgent issues
- Staffed 24 hours, but agents only working High severity cases
- October 09, 2023:
- Live chat & phone support disabled
- Delayed response time on non-urgent issues
- Staffed 24 hours, but agents only working High severity cases
- October 24, 2023:
- Live chat & phone support disabled
- Delayed response time on non-urgent issues
- Staffed 24 hours, but agents only working High severity cases
- October 27, 2023:
- Limited chat hours
- Delayed response time on non-urgent issues
- Staffed 24 hours, but agents only working High severity cases
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