Support Holiday Hours - September 2022

We have a couple of holidays this month across the globe. So we have modified hours for certain channels for the next couple of weeks while we give our team time off. 
 

We also have an all India Employee Team meeting from September 28 -30, so Support responses to tickets may be delayed. To focus on team building, we will have a lighter staff these days, and will not be offering live chat during this time. We will only be focusing on Urgent/High tickets during these days.
 

Please find the modified schedule below.
 

• September 05, 2022:
  • Live chat & phone support disabled.
  • Delayed response time on non-urgent issues.
  • Staffed 24 hours, but agents only working High severity cases.
     
• September 19, 2022:
  • Live chat & phone support disabled.
  • Delayed response time on non-urgent issues.
  • Staffed 24 hours, but agents only working High severity cases.
     
• September 28 - 30, 2022:
  • Live chat & phone support disabled.
  • Delayed response time on non-urgent issues.
  • Staffed 24 hours, but agents only working High severity cases.