Hello Admin community! The Gainsight Support team is gearing up for Pulse, and wanted to share the schedule and expectations for changes in working with Support. Please see details below for changes in scheduling for August:
August 15-18
- Live chat closed
- Phones closed Aug 15 only
- Agents will be working tickets 24/5
- We will have a group of agents at Pulse! Come see them at the “Ask the Gainsight Expert” area, or see them if you are attending “Pulse Academy Live”
August 19
- Live chat opened, 8am-6pm CT
August 22
- Live chat and phones closed
- Delayed response time on non-urgent issues
- Staffed 24 hours, but agents only working high severity cases
August 31
- Live chat and phones closed
- Delayed response time on non-urgent issues
- Staffed 24 hours, but agents only working high severity cases