Please be aware of the following dates where you may see a delayed response from the Support team. In addition to scheduled holidays in May, our team has been affected by the Covid-19 crisis, which may cause delays in non-urgent issues. Our thoughts are with our teammates in India while they take time to focus on their health and safety.
- Thursday, May 13:
- Live chat disabled
- Delayed response time on non-urgent issues
- No change in phone, email & portal ticket submission
- Staffed 24 hours, but agents only working high severity cases
- Friday, May 14:
- Live chat disabled
- Delayed response time on non-urgent issues
- No change in phone, email & portal ticket submission
- Staffed 24 hours, but agents only working high severity cases
- Friday, May 28:
- Modified live chat hours
- 10:30am-5:00pm CST
- Modified live chat hours
- Monday, May 31
- Live chat & phone support (US hours only) disabled
- Delayed response time on non-urgent issues
- Staffed 24 hours, but agents only working high severity cases
As a reminder, you can submit support cases through the portal, following the guide here.
