Thursday US Admin Office Hours (CS Platform): May 9, 2024 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

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Hello everyone!

This thread is for today’s Thursday Admin Office Hours session, Thursday, May 9, 2024 at  11am PT / 12pm MT / 1pm CT / 2pm ET.

Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (Zoom):

Thursday, May 9, 2024 at  11am PT / 12pm MT / 1pm CT / 2pm ET


Join Zoom Meeting:


Meeting ID: 955 6488 6548

Passcode: 296864


For dial-in info by your location, find your local number:

3 replies


Hi Scott, can you please share the match criteria clips from the last session? I won’t be able to attend today but appreciate all your help!

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Hi Anita!  Here’s the clips (I walked through the process for about 10 minutes, then jumped to another question, then came back and we worked through it for another 20 minutes or so in my test org - that’s why there’s 2 clips:


Part 1:

Part 2:


Hi Scott
Thank you again for the help on the last call. I did amend the rule (the duplicated rule) as we discussed. it seamed to work great in the test run with 100% success but than when I ran it for real (one time manual run) about 50% was failure and i am not sure why. 
would appreciate your insight into that. 
Thank you