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Hello everyone!

This thread is for our upcoming Thursday Admin Office Hours session on Thursday, August 20, 2020 at 11am PT / 12pm MT / 1pm CT / 2pm ET.

Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (Zoom):

Thursday, August 20, 2020 at 11am PT / 12pm MT / 1pm CT / 2pm ET

 

Join Zoom Meeting:

https://gainsight.zoom.us/j/253252739?pwd=RHl3ekk0RGN0ZFR3TmRkK1Zldks0QT09

 

Meeting ID: 253 252 739

Password: 864010

 

Dial by your location

        +1 312 626 6799 US (Chicago)

        +1 646 876 9923 US (New York)

        +1 301 715 8592 US (Germantown)

        +1 346 248 7799 US (Houston)

        +1 669 900 6833 US (San Jose)

        +1 253 215 8782 US (Tacoma)

        888 475 4499 US Toll-free

        877 853 5257 US Toll-free

 

Find your local number: https://gainsight.zoom.us/u/aQSPx2jXO

Can you update a score card sentiment from a timeline sentiment -  do I just write a basic rule - or is there a better way

follow up on load to people rule on the realtionship

I can’t join until 1:30 CT. I’m having an issue with a JO program launching surveys based on a task close date. I’d like help reviewing the program setup to see what could be the issue.

Field Name: Exclude from No Usage

Issue: Exclusion from No Usage is set to "FALSE", when we try to bring all accounts not equal to "True" or equal to "FALSE", no one joins the Journey.   When the inverse is done, it brings in all the people who have the Exclude from No Usage = "TRUE".

I can’t join until after 2:30 but I have a question on team viewer. Thanks!

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