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Hello everyone!

This thread is for today’s Tuesday Admin Office Hours session on Tuesday, June 8, 2021 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.

Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (Zoom):

Tuesday, June 8, 2021 at 1pm PT / 2pm MT / 3pm CT / 4pm ET


Join Zoom Meeting:

https://gainsight.zoom.us/j/93972497920?pwd=SGJPOFNzNUxCNVZYcHJrWnRjM2FoUT09

 

Meeting ID: 939 7249 7920

Password: F7msaSQ3

 

For dial-in info by your location, find your local number:

https://gainsight.zoom.us/u/acvxgAlEJZ

Hi Spencer - I’m trying to figure out the best way to calculate a health score that is inclusive of data from the child accounts. I am currently only pulling in the data that is associated to the relevant account. I feel like I’m missing something small to get what I need across the finish line! Let me know if this is a good time to address.

Hi Spencer, I’m trying to identify the best way to combine customer Health information and CTAs in a report for export to the S3 via Data Designer. However, when viewing my built report the information is not as clear and concise as I would like any tips or suggestions?

 

 

Hello Spencer, we are looking for a way to export data from Gainsight to an outside database that we operate. What are some possible solutions to be able to do this, do you have any suggestions? Thanks!

Hello Spencer, we are looking for a way to export data from Gainsight to an outside database that we operate. What are some possible solutions to be able to do this, do you have any suggestions? Thanks!

Hi @alex.rhomberg.eaglepoint, you’ll want to export via S3 using the Rules Engine. Let me know if this helps. You’re still more than welcome to join tomorrow if you have questions of course! 
https://support.gainsight.com/Gainsight_NXT/03Rules_Engine/02Admin_Guides/06Export_to_S3_from_Rules_Engine 

I have a survey question.  Now that my survey is complete, how do i distribute it to the people I want to test it and ultimately to customers.

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