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Hello everyone!

This thread is for our upcoming Tuesday Admin Office Hours session on Tuesday, September 19, 2023 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.

Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (Zoom):

Tuesday, September 19, 2023 at 1pm PT / 2pm MT / 3pm CT / 4pm ET

 

Join Zoom Meeting:

https://gainsight.zoom.us/j/92085010484?pwd=UWo1Wkd1eWhEVmdTZHlyakdtYkpSdz09

 

Meeting ID: 920 8501 0484

Password: 301543

 

For dial-in info by your location, find your local number: 

https://gainsight.zoom.us/u/addOPjzrlv

I am attempting to build a branched tech touch activation journey in the “Journey Orchestrator.” I was advised to use the Advanced setting.

I have several numeric values that I’m trying to feed in and do conditional waits based on their values - so far, I don’t see how to set the formulas or the events. I don’t even know if the thing I want to do is possible in GS. I’m just porting over strategies from other softwares I have used. 

My general questions:

  1. How do you make the formulas / events?
  2. How robust are the formulas?
  3. How complicated can the branching get? 

Hi Scott, 

I’m looking to randomize my NPS sends so that I get a couple people from each company per month, rather than polling all users from a company all at once. My goal is to keep a better pulse on the sentiment of an account over time. I know this isn’t a native functionality of Gainsight’s NPS, but I’d love to brainstorm a good workaround. 

Thanks!

Amy

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