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Hello everyone!

This thread is for today’s Tuesday Admin Office Hours session, Tuesday, November 23, 2021 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.

Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (Zoom):

Tuesday, November 23, 2021 at 1pm PT / 2pm MT / 3pm CT / 4pm ET

Join Zoom Meeting
https://gainsight.zoom.us/j/95579728548?pwd=UGRNbnlmK2MrMFJDV3BNRzlTeERwQT09

Meeting ID: 955 7972 8548
Passcode: 457364
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Meeting ID: 955 7972 8548
Passcode: 457364
Find your local number: https://gainsight.zoom.us/u/a3hcfBNC2

Hello! I am interested in setting up the new HA Zendesk Connector for our tenant. I’ve read through the documentation, but would love just a bit more guidance when mapping the new objects.

Best,

Ben Wanless

@benwanlessmenlo sounds good! Curious if you’re currently leveraging the old Zendesk connector or if this will the first time you’re connecting Zendesk and Gainsight?

Hello have a question about a filter on a dashboard that I am creating 

Hello! I talked with Scott about this last week. We are in the process of updating a bunch of emails (from kronos.com to ukg.com), and my colleague brought up how this may have implications on bcc to timeline. Any chance you have knowledge on that?

Hi Kendra. We’ve discovered that our health scores are skewed due to duplicates in our Pendo data - the duplicates are a result of visitors logging into the system multiple times throughout the day. Hoping to receive guidance on how to approach re-building a rule to aggregate the data. I briefly spoke with Scott about this last week before running out of time. 

@benwanlessmenlo sounds good! Curious if you’re currently leveraging the old Zendesk connector or if this will the first time you’re connecting Zendesk and Gainsight?

 

Yes, we are using the old connector.

Apologies for late ping - please use this dial in!

 

Kendra McClanahan is inviting you to a scheduled Zoom meeting.

Join Zoom Meeting
https://gainsight.zoom.us/j/96550465967?pwd=TXdpSi9iMmZFaitGajBlbFMvc2hEQT09

Meeting ID: 965 5046 5967
Passcode: 825340
One tap mobile
+13126266799,,96550465967#,,,,*825340# US (Chicago)
+16468769923,,96550465967#,,,,*825340# US (New York)

@benwanlessmenlo @spencer_engel @morgan.best @ayakushevich FYI - new dial in!

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