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Alistair FIeld
Expert ⭐️
Apr 4, 2023 1:03 PM UTC

🗣️ Webinar Discussion - Driving Engagement and Increasing Advocacy through Community

UPDATE: Recording in replies below 👇

 

While the live event is surely not to be missed. 👀

 

@Mike Barnes and @jessicadaniels are inSpired members, and along with the rest of the Gainsight team, are here to engage and keep the discussion alive both pre and post event.

  • Questions
  • Comments
  • Thoughts

Are not only welcome, but encouraged.

10 replies

Gainsight CC Team
Helper ⭐️⭐️
Apr 4, 2023 1:22 PM UTC

To register for the webinar series and make sure you don’t miss a beat, Please register via this

👉LINK 👈

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revathimenon
Gainsight Community Lead
Apr 4, 2023 1:25 PM UTC

Love the topic! 🔥
I would love to know more about the opportunity creation in relation to having advocacy programmes that currently is picking up on a lot of online communities.

  • When is the ideal time to create something like that internally for a community?
  • How do you know if a member would be perfect for an advocacy program?
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Where focus goes, energy flows.
jessicadaniels
Contributor ⭐️⭐️⭐️
Apr 4, 2023 3:09 PM UTC

Love the topic! 🔥
I would love to know more about the opportunity creation in relation to having advocacy programmes that currently is picking up on a lot of online communities.

  • When is the ideal time to create something like that internally for a community?
  • How do you know if a member would be perfect for an advocacy program?

These are both great questions! At Sequoia, we are still working on building out an advocacy program that will be manageable and scalable for both myself (as the only Community manager) as well as the program members. Our community members are HR and People leaders within the tech industry, so there is a seasonality to a lot of our engagement and content which is taking more time for us to develop an advocacy program. But, here are a few things we are considering in our research:

  • Is the member someone who asks a lot of questions, or do they offer more thought-leadership/answers to peer questions?
  • Does the Community engagement pick up when certain clients are starting the conversation? Who are those engaged folks?
  • Are there competing priorities in our clients’ worlds right now? 
  • What market does the member represent? SMB, MID, ENT, Start up?
  • What drives the members? Incentives, gamification, knowledge sharing?

I think kicking off an advocacy program varies a lot between communities, so I would recommend digging in to a few of those questions above and making sure you are really in tune with your community population to ensure you are doing what is best for the community and the business.

Hope this helps! :) 

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Jessica Daniels, Grove Community Manager
revathimenon
Gainsight Community Lead
Apr 5, 2023 5:04 AM UTC

Thank you for these thought provoking questions @jessicadaniels 🙌🏼

It definitely helps!

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Where focus goes, energy flows.
Alistair FIeld
Expert ⭐️
Apr 18, 2023 9:24 AM UTC

Reminder to the whole community that this session is on TOMORROW!

 

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The needs of the many, outweigh the needs of the few. 🖖
sarahmasterton-brown
Helper ⭐️
Apr 18, 2023 12:34 PM UTC

Hey @Alistair FIeld  Any chance of catching a recording after the live event? I’m not able to make it tomorrow.

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Every day is a school day
Gainsight Employee ⭐️
Apr 18, 2023 2:43 PM UTC

Hi @sarahmasterton-brown! As long as you sign up at the link, you should get the recording sent to your inbox shortly afterwards 😀 

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jessicadaniels
Contributor ⭐️⭐️⭐️
Apr 19, 2023 7:26 PM UTC

I had a lot of fun talking with @Mike Barnes about Sequoia’s community, and I hope everyone who attended walked away with some helpful info! I’m looking forward to the rest of this series 😎

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Jessica Daniels, Grove Community Manager
sarahmasterton-brown
Helper ⭐️
Apr 20, 2023 11:20 AM UTC

Hi @sarahmasterton-brown! As long as you sign up at the link, you should get the recording sent to your inbox shortly afterwards 😀 

Thanks @avi.lekowsky  I signed up, but didn’t receive the recording. Can someone add a link here? Thanks 💜

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Every day is a school day
Gainsight Employee ⭐️
Apr 25, 2023 1:20 PM UTC

Hey @sarahmasterton-brown, here’s the link to the webinar. 


Big thank you again to @jessicadaniels for joining us!

 

 

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