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mpalermo
Contributor ⭐️
Oct 5, 2021 5:04 PM UTC
Solved

Article as a link itself

Is there a way to make the article itself a link? So that when a user selects the 'article' that it it takes them to the actual redirected URL. This way the user doesn't have to select the article, then read the article, then select 'Read more'. It will be less clicks for a user.

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    Gainsight Employee ⭐️⭐️
    Oct 6, 2021 1:56 PM UTC

    This new PX feature has just been released.  Check it out!

    @susan_parker @mpalermo 

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    susan_parker
    susan_parker
    Contributor ⭐️⭐️⭐️
    Oct 5, 2021 6:19 PM UTC

    @mpalermo Sort of related to this -- I understand that a new Knowledge Center Bot “type” is expected to be released shortly that will be URL links.  So that you can click on the KC item and be redirected (to community site, help desk, etc) without having to click on a separate article, and then a link.  Reducing clicks!

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      link_black
      link_blackAnswer
      Gainsight Employee ⭐️⭐️
      Oct 6, 2021 1:56 PM UTC

      This new PX feature has just been released.  Check it out!

      @susan_parker @mpalermo 

      Translate
      -- Link
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