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kimimiles
Contributor ⭐️
October 22, 2020
Question

Client vs customer

  • October 22, 2020
  • 4 replies
  • 138 views

What is the difference between client and customer?

    4 replies

    dileepnalla
    dileepnalla
    Gainsight Employee ⭐️⭐️
    October 22, 2020

    Great question!
    I Would love to hear more about which context you are looking for regarding this in this community?

    I & google believe that a client is the one who wants professional support/service from the company. Whereas, a customer refers to a person who purchases products or services from the company.
     

    Thanks, Dileep Nalla
      sai_ram
      sai_ram
      Expert ⭐️⭐️
      October 26, 2020

      What is the difference between client and customer?

      @kimimiles Did you get a chance to view comments posted by @dileepnalla . Please leave your comments here. 

      dan_ahrens
      dan_ahrens
      Expert ⭐️⭐️⭐️
      October 26, 2020

      Great question!
      I Would love to hear more about which context you are looking for regarding this in this community?

      I & google believe that a client is the one who wants professional support/service from the company. Whereas, a customer refers to a person who purchases products or services from the company.
       

      That’s always been my impression after 20+ years in the profession that clients generally buy services and customers generally buy products, though in reality they are mostly interchangeable. This is especially true now as concepts like Software as a Service blur the lines separating products and services. 

      VP of Customer Success at Forcepoint
        K
        kimimilesAuthor
        Contributor ⭐️
        October 28, 2020

        Thanks for the recommendation. I also found this review https://differencebtwn.com/difference-between-client-vs-customer

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