Skip to main content
kimimiles
Contributor ⭐️
Oct 22, 2020 12:47 PM UTC
Question

Client vs customer

What is the difference between client and customer?

    4 replies

    dileepnalla
    dileepnalla
    Gainsight Employee ⭐️⭐️
    Oct 22, 2020 2:13 PM UTC

    Great question!
    I Would love to hear more about which context you are looking for regarding this in this community?

    I & google believe that a client is the one who wants professional support/service from the company. Whereas, a customer refers to a person who purchases products or services from the company.
     

    Translate
    Thanks, Dileep Nalla
      sai_ram
      sai_ram
      Expert ⭐️⭐️
      Oct 26, 2020 11:19 AM UTC

      What is the difference between client and customer?

      @kimimiles Did you get a chance to view comments posted by @dileepnalla . Please leave your comments here. 

      Translate
      dan_ahrens
      dan_ahrens
      Expert ⭐️⭐️⭐️
      Oct 26, 2020 7:31 PM UTC

      Great question!
      I Would love to hear more about which context you are looking for regarding this in this community?

      I & google believe that a client is the one who wants professional support/service from the company. Whereas, a customer refers to a person who purchases products or services from the company.
       

      That’s always been my impression after 20+ years in the profession that clients generally buy services and customers generally buy products, though in reality they are mostly interchangeable. This is especially true now as concepts like Software as a Service blur the lines separating products and services. 

      Translate
      VP of Customer Success at Forcepoint
        kimimilesAuthor
        Contributor ⭐️
        Oct 28, 2020 1:13 PM UTC

        Thanks for the recommendation. I also found this review https://differencebtwn.com/difference-between-client-vs-customer

        Translate
        Terms & ConditionsAccessibility statement