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michael_sweeney
michael_sweeney
Helper ⭐️
Jun 7, 2019 7:43 PM UTC

Deleting Users via the API

Quick tip when deleting users through the API



I just wanted to share a quick tip today if you ever have to delete users through the API.

If a user is deleted and comes back before 7 days have gone by, we reinstate them with no change, it is if they never were deleted. If they come back after 7 days, a new user is created.

Hope that helps!!

      2 replies

      harshibanka
      harshibanka
      Gainsight Employee ⭐️⭐️
      Jun 7, 2019 8:19 PM UTC
      Hi @michael_sweeney , thanks for the tip. I not sure what you meant by "If they come back after 7 days, a new user is created.", could you please explain?

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      Harshi (pronounced like the Hershey's chocolate); PLG and Digital CS Evangelist
      michael_sweeney
      michael_sweeneyAuthor
      Helper ⭐️
      Jun 9, 2019 3:17 PM UTC
      Yeah sure. After the 7 days they will be completely deleted from the system. So if that user is created again the user will be a "New User". New users will see engagements that are setup to run once per user again for example.

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