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Does qualification scope persist if engagement is paused?

  • March 26, 2021
  • 1 reply
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  • Contributor ⭐️

I'm planning to launch an engagement with a Schedule of a 30 day period, and a Qualification Scope of Only Once. If I need to pause it for an edit, does the Qualification Scope reset, resulting in users who have already seen it seeing it again? Or does the Qualification Scope of Only Once persist from before pausing and then launching again? Thanks! 

Best answer by link_black

Thanks for posting to PX Community @jrog !  

 

The Qualification Scope of Only Once is maintained at the Engagement level, so it will persist if you Pause the Engagement and no user will see it again.

 

 

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  • Gainsight Employee ⭐️⭐️
  • Answer
  • March 30, 2021

Thanks for posting to PX Community @jrog !  

 

The Qualification Scope of Only Once is maintained at the Engagement level, so it will persist if you Pause the Engagement and no user will see it again.