Question

How to launch Zendesk chat using KC Bot (Gainsight PX) on my web application?

  • 16 November 2021
  • 3 replies
  • 274 views
dileepnalla
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Userlevel 5
Badge +1

Hello All,

 

Use case: How can I launch Zendesk chat bot on my web based application to interact with our support team without visiting to support website.

 

Advantages:

  1. Engaging the users to stay with in the web application while submitting queries.
  2. Customer Satisfaction by preventing users to visit multiple websites.
  3. In-app support experience, and many more…

Solution:

Gainsight PX has a unique feature of integrating the Zendesk Chat bot with in KC Bot. Weblinks feature in KC Bot brings in the capability to invoke JavaScript functions defined in customer applications as links in the Knowledge Center Bot which allows more flexibility.

 

Live Demo: 

Zendesk chat bot implementation video

 

Screenshot:

 

Thanks, Dileep Nalla

3 replies

Stuart
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Userlevel 4
Badge +3

Hey @dileepnalla just a heads up the video link no longer works - this link is to a Gainsight webinar explaining how the chat integration can be implemented:

 

https://gainsight.zoom.us/rec/play/mM0Ku4hQ9cO9qC-lI9u5vuGzICGe6nUCINs08PoFH5Jp9ZFmYQHp_vSSqWWn4klBzLe2Q2N65s51M-xt.xLDgqH-XMrV25mF6?startTime=1641398422000

rschlette
Rank
Userlevel 3
Badge +2

Here’s an updated link to Dileep’s video

Rob Schlette | PX Solutions Architect
dileepnalla
Rank
Userlevel 5
Badge +1

Hey @dileepnalla just a heads up the video link no longer works - this link is to a Gainsight webinar explaining how the chat integration can be implemented:

 

https://gainsight.zoom.us/rec/play/mM0Ku4hQ9cO9qC-lI9u5vuGzICGe6nUCINs08PoFH5Jp9ZFmYQHp_vSSqWWn4klBzLe2Q2N65s51M-xt.xLDgqH-XMrV25mF6?startTime=1641398422000

Updated the new link in the description, now it should never expire.

Thanks, Dileep Nalla

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