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Question

How to set engagement id for a guided engagement

  • 1 October 2021
  • 1 reply
  • 61 views

I am using the guided engagement in a flutter mobile application and I need to configure the next button of a dialog to execute a callback written in code. I have initialized the gainsight code as:
 

final EngagementCallback engagementCallback = GlobalEngagementCallback();
await GainsightPX.instance.initialise(configurations, engagementCallback);

And 

class GlobalEngagementCallback implements EngagementCallback {
@override
bool onCallback(EngagementMetaData engagementMetaData) {
print(engagementMetaData.toString());
if (engagementMetaData.actionType == 'link') {
Utils.displayToast(text: engagementMetaData.toString());
}
return true;
}
}

Now, if I click on the In the `onCallback` method, the engagementMetadata has empty engagementId and engagementName, though the action related properties are getting populated fine.
Now, I need to identify the specific engagement and do some custom operation. Could you please guide on how can I do that.

Hi @pallavig 

In Preview Mode, the engagementName and engagementId will be empty.
For the actual engagement, you’ll get these details.


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