In our application, users can be deactivated and they no longer login. We want to sync this status to a custom attribute in Gainsight. The user is not logging in anymore and therefore the identify call cannot be called. How can we update the attribute in Gainsight?
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User attributes can be updated via the REST API’s Update User request, data loader or S3 User Import (all docs linked inline). The REST API is quick and easy for a few records. Data loader allows you to script a larger batch of records using the REST API in the background. And the S3 import, once configured, updates user records from csv.
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