In our application, users can be deactivated and they no longer login. We want to sync this status to a custom attribute in Gainsight. The user is not logging in anymore and therefore the identify call cannot be called. How can we update the attribute in Gainsight?
User attributes can be updated via the REST API’s Update User request, data loader or S3 User Import (all docs linked inline). The REST API is quick and easy for a few records. Data loader allows you to script a larger batch of records using the REST API in the background. And the S3 import, once configured, updates user records from csv.
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