If I use the token for user first name {{user.FirstName}} in an engagement or email, what happens if the field is blank/null? Can I insert a default if it is?
If my first name is populated, the email would show “Dear Jay,”
If my first name is blank/null, the email would show “Dear Valued Customer,”
Also, is there any way to insert a default if the data is bad/incorrect? For example, some of the first name fields I’m seeing have “FirstName”, “??”, etc.
Hi
We have the option to be able to set the default value for custom attributes and this will be used when ever the attribute is used as a token(email engagements) and has an empty value only and the token displays the corresponding value of attribute if its non empty(even if it’s “FirstName”, “??”, etc). Screenshot reference: https://share.getcloudapp.com/z8umPJOv .
User/account model support document: https://support.gainsight.com/PX/API_for_Developers/01About/User_and_Account_Model#Custom_Attributes
Hi
So that would be an additional “FirstName” field that we have to create as one of our custom fields? There’s not a way to insert a default using the token {{user.FirstName}}?
Jay
Hello
Yes, we can set the default value for the standard attributes tokens in email engagements, example: {{User.firstName|Valued customer}}. The default value of the attribute should be placed after the | in the token. Screenshot ref: https://share.getcloudapp.com/xQuwn2vE
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