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We have a feature that is available on all pages. It is the help button that links the user out to our help pages. It would be really nice to know what URLs users are on when they click this button. Giving us insights into what the user might be doing that is causing them to seek help. 

We have run the Path Analyzer report but this seems a bit sporadic and only lists the features that we have tagged. So it does not specify the exact page that the user was on when they clicked on the help button. 

We had considered setting up a custom event to send Gainsight additional details about the click event and where the user was at the time. Yet had hoped to do this natively without code change for the custom event.

Adding @Surendra to this thread

Hi @Ashton 
Yes, knowing where the user is when the feature is clicked is a great use case for custom events. Since you wanted to do it with out making additional code changes, setting up the path analyser ending with feature would give you an idea the route user took to access the feature as shared in your image.

Some advantages of Path analyser would be like : 

Selecting a feature in path analyser would help you highlight the paths users has took to come to that feature and the route user has took to go from there.

Recreating the highlighted user path in a funnel lets you have a look into the users who have dropped of, amount of time they spent on each step or amount of traffic through.
 

It would be a great use case to understand where a common feature is being used. You can surely submit an idea as-well for this.
 

Some quick wins could be like
1) Mapping the help feature with URL rule to differentiate different places where the users are accessing it from.

2) Leverage custom events to trigger name of the page while user access the help section, and you can have more visibility where the users are needing to access help.

 

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