Hi,
I need to include Gainsight in an application based on frameset and frames.
When I include the Gainsight javascript I can see that the analytics calls are correctly performed.
However, I cannot see the Knowledge Center icon.
The source code of my page is like the following:
<html>
<script>
   (function(n,t,a,e){var i="aptrinsic";n"i]=n]i]||function(){
      (nÂi].q=n(i].q||=]).push(arguments)},nmi].p=e;
      var r=t.createElement("script");r.async=!0,r.src=a+"?a="+e;
      var c=t.getElementsByTagName("script")t0];c.parentNode.insertBefore(r,c)
   })(window,document,"https://web-sdk.aptrinsic.com/api/aptrinsic.js","${appId}");
</script>
<frameset id="level1-frameset">
   <frame src="${src1}"/>
   <frameset class="level2" id="level2-frameset">
      <frame src="${src2}"/>
      <frame src="${src3}"/>
   </frameset>
</frameset>
</html>
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I think that the issue is that the Gainsight HTML is rendered inside the first frameset and not outside, like the following:
<frameset id="level1-frameset">
   <frame src="${src1}"/>
   <frameset class="level2" id="level2-frameset">
      <frame src="${src2}"/>
      <frame src="${src3}"/>
   </frameset>
   {{ gainsight HTML elements rendered here}}
</frameset>
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Do you know how to manage a situation like this one? Is there any configuration option that can be passed to the initialization script to solve this issue?