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mwigozki
Contributor ⭐️⭐️
Dec 5, 2023 2:31 PM UTC
Question

Session Replay in PX

Hello,

I’m wondering if it’s on the GainsightPX roadmap to track session replays. Seems like there’s a lot of consolidation in this space with competitors recently announcing this capability.

Thanks! 

      7 replies

      JayS
      JayS
      Helper ⭐️
      Dec 5, 2023 4:06 PM UTC

      Hi @mwigozki. Sorry I can’t help with this, but I’m not sure what you mean by session replays. 🙂 Would you mind sharing more detail?

      Thank you!

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      Jay Sherwood
      mwigozkiAuthor
      Contributor ⭐️⭐️
      Dec 5, 2023 4:11 PM UTC

      Hi @JayS - session replays are a way to see how users actually leverage products by viewing their onscreen behavior. Further details here and here. 

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        JayS
        JayS
        Helper ⭐️
        Dec 5, 2023 4:23 PM UTC

        Thank you, @mwigozki! Appreciate the references.

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        Jay Sherwood
        mwigozkiAuthor
        Contributor ⭐️⭐️
        Dec 5, 2023 4:24 PM UTC

        No problem, @JayS. Any comment on whether or not it’s on the PX roadmap?

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        JayS
        JayS
        Helper ⭐️
        Dec 5, 2023 4:58 PM UTC

        I don’t believe I’ve seen that yet. @aharkut or @Sruthimalla can you comment on whether Session Replays are on the PX roadmap?

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        Jay Sherwood
        aharkut
        Gainsight Employee ⭐️
        aharkut
        Gainsight Employee ⭐️
        Dec 6, 2023 9:57 AM UTC

        Looping in @Chandu here to give insight into Session Replays

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        Gainsight Employee ⭐️
        Chandu
        Gainsight Employee ⭐️
        Jan 10, 2024 5:17 PM UTC

        Hi @mwigozki 
        Session Replay is on our roadmap in H2 of FY24.

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