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Question

Session Replay in PX

  • December 5, 2023
  • 7 replies
  • 188 views

Hello,

I’m wondering if it’s on the GainsightPX roadmap to track session replays. Seems like there’s a lot of consolidation in this space with competitors recently announcing this capability.

Thanks! 

7 replies

JayS
  • Helper ⭐️
  • December 5, 2023

Hi @mwigozki. Sorry I can’t help with this, but I’m not sure what you mean by session replays. 🙂 Would you mind sharing more detail?

Thank you!


  • Author
  • Contributor ⭐️⭐️
  • December 5, 2023

Hi @JayS - session replays are a way to see how users actually leverage products by viewing their onscreen behavior. Further details here and here


JayS
  • Helper ⭐️
  • December 5, 2023

Thank you, @mwigozki! Appreciate the references.


  • Author
  • Contributor ⭐️⭐️
  • December 5, 2023

No problem, @JayS. Any comment on whether or not it’s on the PX roadmap?


JayS
  • Helper ⭐️
  • December 5, 2023

I don’t believe I’ve seen that yet. @aharkut or @Sruthimalla can you comment on whether Session Replays are on the PX roadmap?


aharkut
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  • Gainsight Employee ⭐️
  • December 6, 2023

Looping in @Chandu here to give insight into Session Replays


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  • Gainsight Employee ⭐️
  • January 10, 2024

Hi @mwigozki 
Session Replay is on our roadmap in H2 of FY24.