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shireesha_reddy
shireesha_reddy
Helper ⭐️
Jan 10, 2020 9:59 AM UTC

Tip of the week: How to Embed Wistia videos into an Engagement

Hi All,

I wanted to give a quick explanation of how to embed Wistia videos into an Engagement. Currently in PX Engagements, we can embed Youtube videos directly without changing any code.

But if you want to embed Wistia videos, you need to use the following code:

CODE: <iframe src="//fast.wistia.net/embed/iframe/{!video ID}" allowtransparency="true" frameborder="0" scrolling="no" class="wistia_embed" name="wistia_embed" allowfullscreen="" mozallowfullscreen="" webkitallowfullscreen="" oallowfullscreen="" msallowfullscreen="" width="620" height="349"></iframe>

If you are using Wistia video, make sure to use the src = "//fast.wistia.net/embed/iframe/{!video ID}"

If you embed the direct code from Wistia, it will display an error.

 

I hope this is helpful, but please keep your product feedback and Community posts coming!

 

Thanks,

Shireesha

 

​

 

      7 replies

      prashant_mathapathi
      prashant_mathapathi
      Helper ⭐️⭐️⭐️
      Jan 13, 2020 1:20 PM UTC

      This was really helpful. Thanks for sharing Shireesha. 

      @lila_meyer , do you think adding this info as a new section in the doc   https://support.gainsight.com/PX/User_Engagements/Use_Videos_For_User_Onboarding

      will be useful?

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      shaornburton
      Contributor ⭐️
      Oct 21, 2021 8:54 PM UTC

      What goes here: {!video ID}

       

      Can you help with the syntax so I know where to put my specific video link? 

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      brennazenaty
      Contributor ⭐️
      Dec 16, 2021 3:07 PM UTC

      Hi @shireesha_reddy! Thanks so much for sharing this. I’m attempting to use your code to embed one of our Wistia videos in my slider engagement, but I keep getting a “Media not found” message when I input the video ID. Is there a setting I need to adjust in Wistia to allow the video to render? Thanks! 

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        Sophie Lead Forensics
        Sophie Lead Forensics
        Contributor ⭐️⭐️⭐️
        Nov 1, 2022 10:32 AM UTC

        I’m experiencing the same issue as @brennazenaty - having inserted the iframe and the video ID I see the error “Media not found”. 

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        Sophie, Lead Forensics
        kripesh.thekkayil
        Contributor ⭐️⭐️
        May 4, 2023 4:10 AM UTC

        I tried the same, and received the “Media not found” error when using the code syntax here.

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        anirbandutta
        anirbandutta
        Expert ⭐️
        May 4, 2023 5:05 AM UTC

        Lemme try get some answers

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        It's an opportunity for engagement
          Bhagi Mundru
          Gainsight Employee ⭐️
          Bhagi Mundru
          Gainsight Employee ⭐️
          Jun 17, 2023 7:25 AM UTC

          Greetings!

          If the URL of the video is as follows: https://A.wistia.com/medias/B, In the place of {!video ID}, enter only B and not the whole URL.

          <iframe src="//fast.wistia.com/embed/iframe/{!video ID}" allowtransparency="true" frameborder="0" scrolling="no" class="wistia_embed" name="wistia_embed" allowfullscreen="" mozallowfullscreen="" webkitallowfullscreen="" oallowfullscreen="" msallowfullscreen="" width="620" height="349"></iframe>

          Check the value as per the URL of the Wistia video you want to embed. Hope this helps.

          Thank you!

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