[Tip of the Week] Using Slack Integration to Surface Real-Time NPS Scores
You likely have hundreds or thousands of users to keep track of. How will you know whether someone has a negative sentiment on a given day? How will you stay updated if someone gives you a high rating? How do you take real-time action on at-risk users?
Assuming you have NPS survey engagement(s) active in Gainsight PX, you can enable the Slack integration in Settings > Integrations and allow survey responses to surface up in a designated Slack channel for PX.
Your Customer Success teams can then take proactive action and reach out to Detractors and manage the risk. They can also reach out to Promoters and ask for a positive review on public review sites, like G2Crowd.
Additionally, you'll also be able to track user sign-ups, email engagement activity, user feedback, and engagement management activity (ex. Engagement paused, launched).
Click here for more details on enabling the Slack integration: https://docs-px.gainsight.com/integrations/gainsight-px-slack-integration
Assuming you have NPS survey engagement(s) active in Gainsight PX, you can enable the Slack integration in Settings > Integrations and allow survey responses to surface up in a designated Slack channel for PX.
Your Customer Success teams can then take proactive action and reach out to Detractors and manage the risk. They can also reach out to Promoters and ask for a positive review on public review sites, like G2Crowd.
Additionally, you'll also be able to track user sign-ups, email engagement activity, user feedback, and engagement management activity (ex. Engagement paused, launched).
Click here for more details on enabling the Slack integration: https://docs-px.gainsight.com/integrations/gainsight-px-slack-integration