(Admin - I hope this is OK, please remove if not.)
Academic Study -The Value of Data Driven Decision Making in Customer Success
My names is James Harding, a Customer Success Manager based in the UK. I have several years experience working within Customer Success and several years experience prior to this working in technical, customer facing roles. As well as working in CS I am currently undertaking a Master of Science in Data Analytics and Project Management. As my final dissertation for this I have decided to focus my paper of Data Driven Decision Making in Customer Success.
I would be very grateful if you could spend a little bit of time to complete this questionnaire to help me get a broader current understanding of DDDM in Customer Success today.
Google Forms Link - https://lnkd.in/eV2HGg3c
