Academic Research - The Value of Data Driven Decision Making in CS

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Academic Study -The Value of Data Driven Decision Making in Customer Success

My names is James Harding, a Customer Success Manager based in the UK. I have several years experience working within Customer Success and several years experience prior to this working in technical, customer facing roles. As well as working in CS I am currently undertaking a Master of Science in Data Analytics and Project Management. As my final dissertation for this I have decided to focus my paper of Data Driven Decision Making in Customer Success.

I would be very grateful if you could spend a little bit of time to complete this questionnaire to help me get a broader current understanding of DDDM in Customer Success today.

Google Forms Link - https://lnkd.in/eV2HGg3c