CompTIA is currently looking for a remote Senior Vice President, Customer Success. We were hoping someone in this community would be a good fit!
As SVP for Customer Success, you will be responsible for helping customers (academic, corporate, partner, federal/local government, and individual consumers) achieve their best possible outcomes, and to ensure CompTIA maximizes the revenue potential of each customer transaction.
The role will create, implement and lead a scalable delivery models emphasizing streamlined automation for customer management and engagement. Key components of any model include the ability to nurture upsell B2B opportunities and multichannel consumer sales solutions providing authentic and personal paths to purchase. The ideal candidate will have extensive familiarity using and implementing CRM management, AI and live chat, click to call, lead capture systems, email support and other technologies.
This role will work closely with: 1) internal and external web development, 2) business intelligence, and 3) marketing technology teams to ensure complementary and effective technology tools are selected, applied, and improved upon constantly.
The full job description is located here.
CompTIA is a non-profit organization with some of the best benefits around, check out our Careers Page!
Feel free to reach out to me directly to discuss this opportunity!
Thanks,
Brittany
