Good Morning Community Friends
Does anyone have experience in utilizing Paligo for their content management system and pulling that content into the search within their community?
Good Morning Community Friends
Does anyone have experience in utilizing Paligo for their content management system and pulling that content into the search within their community?
I don’t have any experience with Paligo, but we use the Federated Search API for a similar use case.
It’s a great solution for any search integration you need when there’s not a existing native/prebuilt integration.
Hey
It looks like your KB is in SFDC . So I assume you push from Paligo into SFDC KB then use the Fed API from there. If you could make the connection that would be fantastic
FYI
The key things to remember with the federated search are the title, content, url and source. The title is what you’d expect. The content is what is indexed. We have chosen to use the whole content of the page being indexed. This content is NOT taken from the URL that you need to provide. This is key. The URL is as you would expect and the source can be anything you want it to be. But make sure you group your content by the source appropriately.
As I said, this tutorial will not be a perfect fit for your requirement here. If you are going via Paligo, then you will need to deal with the Paligo API here as well….although you can easily extrapolate from how the Gainsight API is used.
Let me know if you have any questions.
It looks like your KB is in SFDC . So I assume you push from Paligo into SFDC KB then use the Fed API from there. If you could make the connection that would be fantastic
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