Aside from needing to be on the Admin team to create ‘Articles’ - what are the main differences between Topic and Articles?
Visually on the community it seems like almost no difference, so I’m curious what else is there that I’m not aware of?
We have a use case where we where creating ‘Best Practices Articles” by our leadership - but I’m wondering if there is any reason that they can’t just be Topics (Conversations).
Thanks,
Best answer by olimarrio
Hi 
,
Here’s a little summary of all the content types:
For your use case, you could still use Conversations if that better fits your purpose. You’re right, visually they do appear similar and the only differences are the content configuration flow listed above and that they are published by one of your team.
Hope this answers your question!
+5Hi ,
Here’s a little summary of all the content types:
For your use case, you could still use Conversations if that better fits your purpose. You’re right, visually they do appear similar and the only differences are the content configuration flow listed above and that they are published by one of your team.
Hope this answers your question!
From a functionality point of view you have a few more options with Articles, like adding a header image, call-outs, multiple body images, etc.
It must be said though that “visually” they can often be indistinguishable to the naked eye.
+5Excellent point
Revisiting this, are there differences between an article and a conversation in terms of analytics? Weighting maybe - not sure? Just trying to make sure I’m not shooting myself in the foot down the line by converting conversations to articles or vice versa.
Revisiting this, are there differences between an article and a conversation in terms of analytics? Weighting maybe - not sure? Just trying to make sure I’m not shooting myself in the foot down the line by converting conversations to articles or vice versa.
Not that I'm aware of, but all content we write for our community are articles, and the UGC isn't. That way we can (for example) use content helpfulness on the articles and not the other content. It's an easy way differentiate. In addition to the replies further up.
+5Hi
Not really in terms of analytics. However, the search algorithm does give a higher ranking for articles as a content type so you’re more likely to see these as suggested results or at the top of the search results page as this content type is often used for company approved and more ‘official’ documentation.
+2How about SEO perspective, article vs. topic (discussion)?
+5If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
