Given the wild sprees of unwanted posts we tend to see on weekends, we’ve gone to turning on the pre-moderation setting Friday afternoon and back off on Monday morning. While this absolutely does help us prevent junk, it’s also really confusing our legitimate posters.
How so? Whatever comes up when a post has been sent to pending clearly isn’t very informative and must make users think their post hasn’t gone through so they click submit again. We came in this morning after a long holiday weekend to 2 of nearly every single post!
I doubt improving the pending post workflow is currently on the roadmap (if it is, please let me know) so I’m debating a few options:
- Should we put up a banner on the weekends? I doubt this will help if people aren’t even reading what currently appears. Are there any other communication methods we could be using or any way to make the pending information more prominent?
- Should we leverage the ‘super user’ role to see about sending anyone without a free email address past pre-moderation and right to posting? That means we can’t use the super user role for anything else and it’s still a bad experience for our users on Gmail or other free email services.
Any other ideas?
