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Helper ⭐️⭐️
Nov 18, 2022 1:24 AM UTC
Solved

Anyone else experiencing a 502 error on their site?

Our site has been down for over an hour at this point (as of 5:30pm PST). I haven’t received any email updates about an outage, so I was wondering if this is something unique to my instance? This is what I see when I go to our URL:

 

 

This isn’t limited to me - my colleagues see it as well. All using different browsers. Just wondering if this is something I can fix, or if I need to wait for the InSided team to step in :). 

Alistair FIeld
Expert ⭐️
Nov 18, 2022 11:00 AM UTC

@Scott Baldwin @Jeremie @Chris Hackett @Laura D. @juan.delrio @BenSmokeBall 

@Alex Campos has given an official update here.

 

The needs of the many, outweigh the needs of the few. 🖖

19 replies

Contributor ⭐️⭐️⭐️
Nov 18, 2022 1:27 AM UTC

Yes our community is down too, also with a 502. I submitted a ticket to Support a few minutes ago. Seems like it might be communities in the US. I see some other inSided communities are down too: https://community.miro.com/ and https://community.amplitude.com/ for example. 

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juan.delrio
Helper ⭐️⭐️⭐️
Nov 18, 2022 2:03 AM UTC

Same here, error 502.  Also entered a support ticket.

Also called support and left a voicemail.

Update 1h later, left another voice mail.

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BenSmokeBall
Contributor ⭐️⭐️
Nov 18, 2022 3:07 AM UTC

Same here, emailed support as well. Looks like most Insided communities (that I know of) are down. 

 

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Chris Hackett
Helper ⭐️⭐️⭐️
Nov 18, 2022 3:17 AM UTC

Yes and NO response from Support. Their systems status page says all good which is obviously not true.

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Chris
Jeremie
Contributor ⭐️
Nov 18, 2022 4:26 AM UTC

I’ve submitted a ticket as well. Our site is down.

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Nov 18, 2022 4:46 AM UTC

Yep, every North American site is down since early this afternoon. I sent an email to Nick Mehta at Gainsight and he’s looking into it with the team. I reported to Support at 3:53pm PT

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Nov 18, 2022 4:52 AM UTC

Just got an email from their team from Anil Kumar the EVP, Managing Director in India and they are looking into it.

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Chris Hackett
Helper ⭐️⭐️⭐️
Nov 18, 2022 4:57 AM UTC

Thank you @Scott Baldwin ! The issue concerns me less than the complete lack of response or sense of urgency. Our site is heavily used for support and this has a real impact. 

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Chris
Nov 18, 2022 5:01 AM UTC

💯 with you there @Chris Hackett - ours, while not a support site, equally feels the pain.

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Nov 18, 2022 5:55 AM UTC

Update: still being worked on, and they’re unable to update status page. Have also been informed that they will review all procedures on this miss and post a detailed RCA to all customers. 

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