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A
alexandra.culler
Helper ⭐️⭐️
November 18, 2022
Solved

Anyone else experiencing a 502 error on their site?

  • November 18, 2022
  • 19 replies
  • 357 views

Our site has been down for over an hour at this point (as of 5:30pm PST). I haven’t received any email updates about an outage, so I was wondering if this is something unique to my instance? This is what I see when I go to our URL:

 

 

This isn’t limited to me - my colleagues see it as well. All using different browsers. Just wondering if this is something I can fix, or if I need to wait for the InSided team to step in :). 

    Best answer by Alistair FIeld

    @Scott Baldwin @Jeremie @Chris Hackett @Laura D. @juan.delrio @BenSmokeBall 

    @Alex Campos has given an official update here.

     

    19 replies

    L
    Laura D.
    Contributor ⭐️⭐️⭐️
    November 18, 2022

    Yes our community is down too, also with a 502. I submitted a ticket to Support a few minutes ago. Seems like it might be communities in the US. I see some other inSided communities are down too: https://community.miro.com/ and https://community.amplitude.com/ for example. 

    juan.delrio
    juan.delrio
    Helper ⭐️⭐️⭐️
    November 18, 2022

    Same here, error 502.  Also entered a support ticket.

    Also called support and left a voicemail.

    Update 1h later, left another voice mail.

    BenSmokeBall
    BenSmokeBall
    Contributor ⭐️⭐️
    November 18, 2022

    Same here, emailed support as well. Looks like most Insided communities (that I know of) are down. 

     

    Chris Hackett
    Chris Hackett
    Helper ⭐️⭐️⭐️
    November 18, 2022

    Yes and NO response from Support. Their systems status page says all good which is obviously not true.

    Chris
      Jeremie
      Jeremie
      Contributor ⭐️
      November 18, 2022

      I’ve submitted a ticket as well. Our site is down.

      A
      Anonymous
      November 18, 2022

      Yep, every North American site is down since early this afternoon. I sent an email to Nick Mehta at Gainsight and he’s looking into it with the team. I reported to Support at 3:53pm PT

        A
        Anonymous
        November 18, 2022

        Just got an email from their team from Anil Kumar the EVP, Managing Director in India and they are looking into it.

          Chris Hackett
          Chris Hackett
          Helper ⭐️⭐️⭐️
          November 18, 2022

          Thank you @Scott Baldwin ! The issue concerns me less than the complete lack of response or sense of urgency. Our site is heavily used for support and this has a real impact. 

          Chris
            A
            Anonymous
            November 18, 2022

            💯 with you there @Chris Hackett - ours, while not a support site, equally feels the pain.

            A
            Anonymous
            November 18, 2022

            Update: still being worked on, and they’re unable to update status page. Have also been informed that they will review all procedures on this miss and post a detailed RCA to all customers. 

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