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Daniele Cmty
Daniele Cmty
Helper ⭐️⭐️
Sep 13, 2021 11:55 AM UTC
Solved

Articles: Does the amount of "views" include users who are not logged in?

Same as title.
Articles: Does the amount of "views" include users who are not logged in?

We want to measure how many of our customers have viewed certain content and we need to take this question into consideration. 

Also, Can you confirm that if a person views the same page twice, the views get counted again?


Thanks!

 

    bjoern_schulze
    bjoern_schulzeAnswer
    Helper ⭐️⭐️⭐️
    Sep 23, 2021 2:07 PM UTC

    The views is the number of times a page has been opened. So it doesn’t differentiate between anonymous and logged-in users and also counts multiple views of the same user as multiple views.

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    7 replies

    Daniele Cmty
    Daniele CmtyAuthor
    Helper ⭐️⭐️
    Sep 13, 2021 11:55 AM UTC

     Also I wanted to enquire whether the content of the following topic is still up-to-date:

     

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    Daniele Cmty
    Daniele CmtyAuthor
    Helper ⭐️⭐️
    Sep 23, 2021 1:16 PM UTC

    @olimarrio do you have any answer on this? :)

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    bjoern_schulze
    bjoern_schulzeAnswer
    Helper ⭐️⭐️⭐️
    Sep 23, 2021 2:07 PM UTC

    The views is the number of times a page has been opened. So it doesn’t differentiate between anonymous and logged-in users and also counts multiple views of the same user as multiple views.

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      Daniele Cmty
      Daniele CmtyAuthor
      Helper ⭐️⭐️
      Sep 23, 2021 2:18 PM UTC

      Fantastic, thanks a million! 😊

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      daniel.boon
      daniel.boon
      Helper ⭐️⭐️⭐️
      Oct 1, 2021 3:52 PM UTC

      Hey @Daniele Cmty - I saw this question and was curious to know what you‘re looking to achieve with this view data / what actions you’re looking to take (I can imagine it’s a bit tedious going through multiple topics to get the view count).

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      inSided product alumnus
      Paul_
      Paul_
      Contributor ⭐️⭐️⭐️⭐️⭐️
      Oct 4, 2021 12:42 PM UTC

      The views is the number of times a page has been opened. So it doesn’t differentiate between anonymous and logged-in users and also counts multiple views of the same user as multiple views.

      So this is also why there's a difference between the view data from Adobe Analytics and the viewcount from the topic itself. Good to know!

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      Gainsight Employee ⭐️
      valerie.molina
      Gainsight Employee ⭐️
      Sep 20, 2022 5:50 PM UTC

      @amandamartin See this article for the question that came up on our last call. 

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