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Bli
Contributor ⭐️⭐️
Jul 9, 2021 9:36 AM UTC
Solved

Articles function not working

Hi - for some reason, I am unable to create articles. When I go through the process of creating an article and hitting save, no articles are saved and nothing appears in the “articles” section under content.

Any ideas on how to remedy?

Thanks in advance,

Beixi

    Jeanie Lee
    Jeanie LeeAnswer
    Helper ⭐️⭐️⭐️
    Jul 9, 2021 4:07 PM UTC

    Hi Bli,

    This sounds like a technical issue that support should be able to help with. I’ve raised a Zendesk ticket internally. In the meantime, do you mind if I attempt to create a test article on your community? 

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    1 reply

    Jeanie Lee
    Jeanie LeeAnswer
    Helper ⭐️⭐️⭐️
    Jul 9, 2021 4:07 PM UTC

    Hi Bli,

    This sounds like a technical issue that support should be able to help with. I’ve raised a Zendesk ticket internally. In the meantime, do you mind if I attempt to create a test article on your community? 

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