Hi,

thanks for sharing your question here! Good that you ask this as I think this has not been covered here in a dedicated topic yet.

I remember receiving questions like “why have I not received this Badge by now?” on my previous community... Normally you can check if an individual user has enough activity in a certain category to receive an automated Badge, e.g. by browsing through the list of replies / answers / topics within a users profile page in the Control environment. However I learned about an important detail: If content is being moved, it still counts for the origin category and not the destination category.

If you want to check if there are more users who could receive a Badge, do a topic / post / mark as answer export and check via pivot table how many users actually could earn a Badge. Let me know if you have troubles setting this up, then I can help you with it.

The rank rebuild will not help with Badges, these are two seperate systems. The hand rule here is:

Ranks are recalculated once a user logs in (or via the rank rebuild function)

Badges are being calculated if a user is active

I think the support team can also manually push this recalculation for Badges, but I am not sure. Let me know if you would want us to do this, then I can discuss it with the colleagues.

Just to update - I’ve reached out to the support team to find the issue with one user who should have received one. I could manually award it, but I’m hoping to figure out the hold up!

thanks for the update. Sometimes it can be tricky in your position to trace back why a certain user did not receive a Badge yet - I have been in this position as well in the past. Hopefully my colleagues can sort it out for you! :)

I see this post is a couple of years old, but is there a way or an idea submitted to automatically assign a new badge to users that have performed specific functions yet??    Example, if I create a new badge for 50 replies, does it only start counting after the badge is created? No way to go back and assign to users that have already posted 50 replies?

@A11ey  I’m at a similar point. I’ve added a couple of new automatic badges but want to award members who have already reached the milestone. Is this still a manual exercise @Julian for me/support? I can’t see a better way.
 

Great questions. So the Badges work "retroactively”, if the system detects that a user should have a Badge based on the activity, it will assign it. The system checks this every time that a user performs an action (e.g. logs in, posts, likes).

For ranks, we do offer a button to recalculate all of this for all users, however this does not exist for Badges. You could manually assign such a Badge (via the user profile), also at scale (using the API).

Hope this helps!