I am a new customer and I’m working through the Community Manager and Moderator training modules.
I noticed this comment about articles and I it has me wondering my question above.
Our use case is that we will recruit community members to contribute knowledge base level content via articles, etc … and I want to be able to attribute it to them.
Can articles be published with community authors?
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It is currently not possible to change the author of a topic. So the user who is the first to save a new article as a draft or who publishes it will be (and stay) the author.
I agree that there are some use cases when being able to change the author would be helpful:
- User Generated Content: Registered Users can’t publish articles → you can only convert a discussion that was posted by a registered user into an article
- Company Content: If a company wants to publish all official content (like FAQ or product updates) from a company account instead of personal accounts → you have to share the login credentials of the company account with multiple people so they can publish content under the company name
Thanks,
For any others who find this topic, please consider voting for this improvement idea:
Our workaround to this is to have members create conversations (in a restricted category* so they aren’t public to the full community) and then convert them to articles in the moderator console.
*You’d have to give these authors a custom role so they can access the restricted category.
We’re doing the same,
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