I am a new customer and I’m working through the Community Manager and Moderator training modules.
I noticed this comment about articles and I it has me wondering my question above.
Our use case is that we will recruit community members to contribute knowledge base level content via articles, etc … and I want to be able to attribute it to them.
Solved
Can articles be published with community authors?
+9Best answer by bjoern_schulze
It is currently not possible to change the author of a topic. So the user who is the first to save a new article as a draft or who publishes it will be (and stay) the author.
I agree that there are some use cases when being able to change the author would be helpful:
- User Generated Content: Registered Users can’t publish articles → you can only convert a discussion that was posted by a registered user into an article
- Company Content: If a company wants to publish all official content (like FAQ or product updates) from a company account instead of personal accounts → you have to share the login credentials of the company account with multiple people so they can publish content under the company name
+3It is currently not possible to change the author of a topic. So the user who is the first to save a new article as a draft or who publishes it will be (and stay) the author.
I agree that there are some use cases when being able to change the author would be helpful:
- User Generated Content: Registered Users can’t publish articles → you can only convert a discussion that was posted by a registered user into an article
- Company Content: If a company wants to publish all official content (like FAQ or product updates) from a company account instead of personal accounts → you have to share the login credentials of the company account with multiple people so they can publish content under the company name
+9Thanks,
For any others who find this topic, please consider voting for this improvement idea:
+1Our workaround to this is to have members create conversations (in a restricted category* so they aren’t public to the full community) and then convert them to articles in the moderator console.
*You’d have to give these authors a custom role so they can access the restricted category.
+3We’re doing the same,
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