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DannyPancratz
DannyPancratz
VIP ⭐️⭐️⭐️⭐️⭐️
January 14, 2021
Solved

Can articles be published with community authors?

  • January 14, 2021
  • 4 replies
  • 144 views

I am a new customer and I’m working through the Community Manager and Moderator training modules.

I noticed this comment about articles and I it has me wondering my question above. 

Our use case is that we will recruit community members to contribute knowledge base level content via articles, etc … and I want to be able to attribute it to them. 

    Best answer by bjoern_schulze

    It is currently not possible to change the author of a topic. So the user who is the first to save a new article as a draft or who publishes it will be (and stay) the author.

    I agree that there are some use cases when being able to change the author would be helpful:

    • User Generated Content: Registered Users can’t publish articles → you can only convert a discussion that was posted by a registered user into an article
    • Company Content: If a company wants to publish all official content (like FAQ or product updates) from a company account instead of personal accounts → you have to share the login credentials of the company account with multiple people so they can publish content under the company name

    4 replies

    bjoern_schulze
    bjoern_schulzeAnswer
    Helper ⭐️⭐️⭐️
    January 14, 2021

    It is currently not possible to change the author of a topic. So the user who is the first to save a new article as a draft or who publishes it will be (and stay) the author.

    I agree that there are some use cases when being able to change the author would be helpful:

    • User Generated Content: Registered Users can’t publish articles → you can only convert a discussion that was posted by a registered user into an article
    • Company Content: If a company wants to publish all official content (like FAQ or product updates) from a company account instead of personal accounts → you have to share the login credentials of the company account with multiple people so they can publish content under the company name
    DannyPancratz
    DannyPancratzAuthor
    VIP ⭐️⭐️⭐️⭐️⭐️
    January 14, 2021

    Thanks, @bjoern_schulze . 

    For any others who find this topic, please consider voting for this improvement idea: 

     

    FYI: I am no longer active in this community
      Kgastaldo
      Kgastaldo
      Helper ⭐️⭐️⭐️
      January 19, 2021

      Our workaround to this is to have members create conversations (in a restricted category* so they aren’t public to the full community) and then convert them to articles in the moderator console.

      *You’d have to give these authors a custom role so they can access the restricted category. 

        bjoern_schulze
        bjoern_schulze
        Helper ⭐️⭐️⭐️
        January 19, 2021

        We’re doing the same, @Kgastaldo!

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