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Can community members opt out of System Emails?

  • July 24, 2023
  • 3 replies
  • 50 views

Amanda Rothbard

Hi everybody šŸ‘‹

Ā 

I recently had a community member reach out to me with a ā€œPlease unsubscribe me from these emailsā€ message.Ā The email was an automatic system email notifying them about activity on a post they contributed to in our community.

Ideally I’d like to honor their request, but I cant seem to figure out a way to help them unsubscribe from all of the system emails Insided sends.Ā 

Any ideas or workarounds you all have thought of? Thanks!

Ā 

Best answer by olimarrio

Hi @Amanda RothbardĀ šŸ‘‹,

Users can unsubscribe from these system emails by:Ā 

  1. Going to their Profile page
  2. Clicking ā€˜EditĀ profile’
  3. Clicking ā€˜Settings’
  4. Choosing which activities they would like to receive email notifications about.
    Ā 

Let me know if you have any questions!

Ā 

Ā 

3 replies

olimarrio
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  • Gainsight Employee ā­ļø
  • Answer
  • July 25, 2023

Hi @Amanda RothbardĀ šŸ‘‹,

Users can unsubscribe from these system emails by:Ā 

  1. Going to their Profile page
  2. Clicking ā€˜EditĀ profile’
  3. Clicking ā€˜Settings’
  4. Choosing which activities they would like to receive email notifications about.
    Ā 

Let me know if you have any questions!

Ā 

Ā 


Alistair FIeld
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  • Expert ā­ļø
  • July 25, 2023

Thank for the questionĀ @Amanda RothbardĀ and thank youĀ @olimarrioĀ for the response.

I have turned it into a KB article for everyone to benefit.

Ā 

KCS in actionĀ ??


Amanda Rothbard
  • Author
  • Contributor ā­ļøā­ļø
  • July 25, 2023

Thank you @olimarrioĀ and @Alistair FIeld! šŸ™Œ