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Amanda Rothbard
Contributor ⭐️⭐️
Jul 24, 2023 11:26 PM UTC
Solved

Can community members opt out of System Emails?

Hi everybody 👋

 

I recently had a community member reach out to me with a “Please unsubscribe me from these emails” message. The email was an automatic system email notifying them about activity on a post they contributed to in our community.

Ideally I’d like to honor their request, but I cant seem to figure out a way to help them unsubscribe from all of the system emails Insided sends. 

Any ideas or workarounds you all have thought of? Thanks!

 

olimarrio
olimarrioAnswer
Gainsight Employee ⭐️
Jul 25, 2023 7:38 AM UTC

Hi @Amanda Rothbard 👋,

Users can unsubscribe from these system emails by: 

  1. Going to their Profile page
  2. Clicking ‘Edit profile’
  3. Clicking ‘Settings’
  4. Choosing which activities they would like to receive email notifications about.
     

Let me know if you have any questions!

 

 

3 replies

olimarrio
Gainsight Employee ⭐️
olimarrioAnswer
Gainsight Employee ⭐️
Jul 25, 2023 7:38 AM UTC

Hi @Amanda Rothbard 👋,

Users can unsubscribe from these system emails by: 

  1. Going to their Profile page
  2. Clicking ‘Edit profile’
  3. Clicking ‘Settings’
  4. Choosing which activities they would like to receive email notifications about.
     

Let me know if you have any questions!

 

 

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Alistair FIeld
Expert ⭐️
Jul 25, 2023 8:12 AM UTC

Thank for the question @Amanda Rothbard and thank you @olimarrio for the response.

I have turned it into a KB article for everyone to benefit.

 

KCS in action ??

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The needs of the many, outweigh the needs of the few. 🖖
Amanda Rothbard
Contributor ⭐️⭐️
Jul 25, 2023 3:50 PM UTC

Thank you @olimarrio and @Alistair FIeld! 🙌

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