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Can I change how SSO populates the registration form?

  • October 28, 2021
  • 2 replies
  • 67 views
Onomatopoeia
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Hi guys,

My users are reporting that their email address is being populated into the username field when they register, which is an invalid username. Is there any way to ensure that the username field is left blank for the user to complete?

Also - when an error is thrown on this form ALL details are erased and the user has to start again. Is it possible to remember the user’s progress on filling out this form should they make a mistake?

Best answer by Cristina

Hi @Onomatopoeia! I can see in the logs that, in the user information we receive from your end, it’s being passed a “display_name” which has as a value the user’s email address. That’s being picked up by our platform as the username. For this particular issue, I would recommend reaching out to our Support team for further guidance on how the payload we’re receiving should be adjusted.

Unfortunately, the registration form is not remembering the entered details, it’s a functionality we don’t currently have. 

2 replies

Cristina
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  • Cristina
  • Helper ⭐️⭐️⭐️
  • Answer
  • October 28, 2021

Hi @Onomatopoeia! I can see in the logs that, in the user information we receive from your end, it’s being passed a “display_name” which has as a value the user’s email address. That’s being picked up by our platform as the username. For this particular issue, I would recommend reaching out to our Support team for further guidance on how the payload we’re receiving should be adjusted.

Unfortunately, the registration form is not remembering the entered details, it’s a functionality we don’t currently have. 

C
Onomatopoeia
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  • Onomatopoeia
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  • November 2, 2021

Cheers @Cristina - I’ve got our internal engineers on it but if we get stuck I’ll reach out :)

Cristina
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