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Kgastaldo
Kgastaldo
Helper ⭐️⭐️⭐️
Sep 28, 2020 2:08 PM UTC
Solved

Can you see who has been looking at articles?

Hi All - We’re trying to see how many of our customers are looking at our knowledgebase. The majority of our members are given a custom role of customer, partner, and employee. Is there any way to see who has been looking at articles, based on these roles?

 

      bjoern_schulze
      bjoern_schulzeAnswer
      Helper ⭐️⭐️⭐️
      Sep 29, 2020 10:53 AM UTC

      No, there isn’t. You can’t track / follow views to individual users. It gets even more complicated when you know that users can trigger multiple views for the same content. So it’s not possible to do comparisons like: “I have 25 users with the role “customer”, they are the only user role with permission to access this content, there are 12 views so almost 50% of them has seen the content.” In reality it could be one customer opening or refreshing the same content ten times.

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      bjoern_schulze
      bjoern_schulzeAnswer
      Helper ⭐️⭐️⭐️
      Sep 29, 2020 10:53 AM UTC

      No, there isn’t. You can’t track / follow views to individual users. It gets even more complicated when you know that users can trigger multiple views for the same content. So it’s not possible to do comparisons like: “I have 25 users with the role “customer”, they are the only user role with permission to access this content, there are 12 views so almost 50% of them has seen the content.” In reality it could be one customer opening or refreshing the same content ten times.

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        Kgastaldo
        KgastaldoAuthor
        Helper ⭐️⭐️⭐️
        Sep 29, 2020 12:03 PM UTC

        That’s what I assumed, but wanted to make sure! Thank you.

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