Hello! I changed the role of one of my users from a “registered user” to a “community manager” because I would like them to access the backend to create articles. I changed the role, they clicked “control” on the page and it prompted them to enter and username and password. They have never created a password because of SSO. They tried clearing their cache, clicking forgot password button but no luck. What is the best way to get them into the backend? Thanks!
Page 1 / 1
Hi
Unfortunately there isn’t currently SSO login for the back-end. For the specific user that needs to login to the backend, please go to their user profile, create a password and click on ‘Apply changes’.
They will be able to login to the back-end with their username/email + password. Please do let me know if you still need any assistance on this issue!
Hi 
I believe I’m running into this same issue with a new administrator on our team while SSO is enabled. I really appreciate the advice you shared here. After typing a new password on their profile page and clicking “Apply changes”, their password field resets and what I typed disappears. Is that expected and should I proceed with asking them to try the password I applied? Or, does this sound like something I should report as a bug?
Hi
Hey
That is expected behavior I can confirm, it means the password fields were updated. You’ll also see a green banner on the top of the page saying “User has been updated”.
Reply
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.