Hello! I changed the role of one of my users from a “registered user” to a “community manager” because I would like them to access the backend to create articles. I changed the role, they clicked “control” on the page and it prompted them to enter and username and password. They have never created a password because of SSO. They tried clearing their cache, clicking forgot password button but no luck. What is the best way to get them into the backend? Thanks!
Solved
Changed primary role- user can't login to backend
Best answer by leo-inspired
Hi
Unfortunately there isn’t currently SSO login for the back-end. For the specific user that needs to login to the backend, please go to their user profile, create a password and click on ‘Apply changes’.
They will be able to login to the back-end with their username/email + password. Please do let me know if you still need any assistance on this issue!
Hi
Unfortunately there isn’t currently SSO login for the back-end. For the specific user that needs to login to the backend, please go to their user profile, create a password and click on ‘Apply changes’.
They will be able to login to the back-end with their username/email + password. Please do let me know if you still need any assistance on this issue!
Hi
Hi
Chris
Hey
That is expected behavior I can confirm, it means the password fields were updated. You’ll also see a green banner on the top of the page saying “User has been updated”.
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